Privacy policy

Coco Solution Privacy Policy

The Coco Solution Privacy Policy is an agreement between Coco Solution (hereinafter referred to as "Coco Solution", "We", "Us" or "Our"), and the User.

Coco Solution is a digital marketing agency in the Canary Islands specializing in web design and development, programming, SEO, SEM and Social Media. Coco Solution service's were born from the demand of many businesses who needed to open their horizons and increase their sales through a quality digital marketing strategy.

Coco Solution is committed to respecting and protecting the privacy of personal data collected on our Site.

This Privacy Policy is intended to inform you about how Coco Solution treats Personal Information that Coco Solution process about you. If you do not agree to any part of this Privacy Policy, then we cannot provide the Site or Services to you, and you should stop accessing the Site.

I. Key Terms

Where the definition of a term does not appear in this Privacy Policy, it shall be given its definition as outlined in our Terms of Use.

"Affiliates" means companies related by common ownership or control. They can be financial and non-financial companies.

"Aggregated Information" means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.

"Data Controller" means Coco Solution, the company responsible for the use and processing of Personal Information.

"Third Parties" means companies or persons not related by common ownership or control (i.e. non-affiliates) or other unrelated individuals. Third Parties can be financial and non-financial companies, or persons other than you and Coco Solution.

"Personal Information" means information (which may include sensitive information) relating to a individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the Data Controller.

II. Information collected by Coco Solution

A. Information given by the Users

We receive, store and process information, including Personal Information that you make available to us when accessing or using our Site and Services. Examples include when you:

  • fill in any form on the Site with searching criteria of the service that you wish obtain (definition of the desired service, location of your company, your estimated budget, your company name, contact details, brief details, etc.);
  • you register or update the details of your user account, or when you supply verification information;
  • communicate with Coco Solution; and
  • share information with another User.

B. Information collected from the use of the Site by Users

We also receive, store and process information, possibly including Personal Information, when you access or use our Site and Services, including but not limited to:

Contact Information

You may use your contact information, such as your email address, phone number. If you provide us with your email address, phone number, you agree to receive emails to that email address, text messages to that phone number, as the case may be. We may use your contact information to send you information about our Site and Services, to market to you, and to help prevent spam, fraud, or abuse.

Data related to your project

We ay receive, store and process data related to your project which is information we need to draft an anonymous brief which is addressed to our Agencies members.

Log Data

We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Site, regardless of whether you are registered with Coco Solution, such as your IP Address, the date and time you access or use the Site, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.

Cookies and similar technologies

Coco Solution uses cookies and other similar technologies on the Site. We may also allow our business partners to use their cookies and other tracking technologies on the Site. As a result, when you access or use the Site, you will provide or make available certain information to us and to our business partners.

While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a "Do Not Track" signal in the HTTP header from your browser. We track your activities if you click on advertisements for Coco Solution services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.

We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behavior on our own Site for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Site and pay for your activities on the Site. We may also, either directly or through Third-Parties we engage to provide services to us, track your behavior on our own Site to market and advertise our services to you on the Site and Third-Party websites. Third Parties that use cookies and other tracking technologies to deliver targeted advertisements on our Site and/or Third-Party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative and/or the Digital Advertising Alliance. You may also be able to control advertising cookies provided by publishers, for example Google's Ad Preference Manager. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Site - it just will not be tailored to your interests. In addition, if you disable cookies, you may lose some of the features and functionality of using our Site and Services, as cookies are necessary to track and enhance your use and access.

Third Parties may not collect information about users' online activities on the Site except as described in this policy.

III. How Coco Solution uses information collected

A. We use, store and process information about you for the following general purposes:

  • to enable you to access and use the Site and Services;
  • to enable you to communicate with other Users, including but not limited to by sending them messages or other information during the Selection process and drafting the Anonymous Briefs;
  • to operate, protect, improve and optimize the Site, Coco Solution's business, and our users' experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and to provide customer service;
  • to help create and maintain a trusted and safer environment on the Site and Services, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms and conditions, verifying the address of your listings, verifying any identifications provided by you (including by comparing the photo on that identification to another photo you provide to us), and conducting checks against databases and information sources (such as but not limited to public government databases) for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying you;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • to send you marketing, advertising, and promotional messages and other information that may be of interest to you, including information about Coco Solution, our services, or general promotions for partner campaigns and services;
  • to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Coco Solution or our Third Party business partners; and
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with Third Parties.

B. How Coco Solution uses and processes user communications:

We may, either directly or through Third-Parties we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via the Site for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, as part of our fraud prevention efforts, the Site may scan and analyze messages and attachments to mask contact information and references to other websites. We may also scan, review or analyze messages for research and product development purposes to help make search and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will also not sell these reviews or analyses of communications to Third Parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Site and Services, you consent that Coco Solution, in its sole discretion, may, either directly or through Third-Parties we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.

IV. State privacy laws

Our policy for the protection of your personal data is strictly compliant with the laws applicable in Belgium and the European Union:

  • the Belgian law of 8 December 1992 (the "privacy law") amended by the law of 11 December 1998 and in force since 1 September 2001;
  • European directive No 95/46/CE of 24 October 1995 on privacy protection

To verify whether our privacy policy is compliant with the above legal instruments, we called upon the services of an external company that specializes in the legal audit of sites.

Please note that we assume no responsibility regarding the privacy policy of the sites that are hyperlinked with our site.

V. Business transfers by Coco Solution

If Coco Solution undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.

VI. Securing your personal information

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.

VII. Changes to this privacy policy

We may change how we collect and then use Personal Information at any time and without prior notice, at our sole discretion. We may change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you either by posting the changed Privacy Policy on the Site or by sending an email to you. We will also update the "Last Updated" date at the top of this Privacy Policy. If we let you know of changes through an email communication, then the date on which we send the email will be deemed to be the date of your receipt of that email.

It's important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Site and Services to you, and your only option will be to stop accessing the Site and Services.

VIII. For users residing in the EU and Japan only: your rights to review and update information

If you reside in the EU or Japan, you may request in writing copies of your Personal Information held by us. We will provide you with a copy of the Personal Information held by us as soon as practicable and in any event not more than 40 days after receiving a valid request in writing. We may also request proof of identification to verify your access request.

We endeavor to keep your information accurate, complete and up to date. If your Personal Information that we hold is inaccurate, please let us know and we will make the necessary amendments, erase or block the relevant information and notify you within 40 days of your valid request that the relevant action has been taken.

You may also request the erasure of your Personal Information if you believe we are otherwise in breach of relevant data protection legislation. All requests should be addressed to Sorlist. There is no charge for making such a request.